All FAQ Subjects
Getting Started
Q – How do I open an account at 32Deck?
A - Opening a 32Deck account is quick & easy, just click
Sign Up on the starting page and follow the instructions. Make sure to enter the correct details:
• Register in your own full name
• Make sure you submit your correct date of birth and place of residence
• Double-check that you submit correct e-mail address and home/cellular phone number
• Remember that multiple accounts are not accepted
In case your registration is made with inaccurate information, we might fail in getting in touch with you and this could lead to a block of your account.Please also remember your User Name and password. Your password is CaSe-SeNsitiVe and has to be entered the same way each time. As soon as you have entered and confirmed your details, you can credit your account and start playing immediately. After registration we will also send you an email with the details you need. Be sure to save this information in a safe place.
Q – Am I committing myself to anything by registering with 32Deck?
A – No. Your registration does not bind you in any way and you are not obligated to make regular deposits or place a certain number of bets. However, by registering you agree to our general Terms and Condition.
Q – I can't register, because my data has already been registered. What can I do?
A - This means that you have already successfully registered with 32Deck. If you have misplaced or forgotten your login data, just send our
customer support Team a message with your first and surname, your residential address, your date of birth, and the e-mail address you provided when registering with 32Deck. Please state your reason for writing us in your e-mail, so that our
customer support Team can get back to you quickly.
Q – Can I register more than once?
A - No. You can only register once as a customer with 32Deck. Once you have successfully completed registration, your information is saved to our database and no further registration is permitted. In the event of a further registration based on false information, 32Deck is entitled to close the additional 32Deck account close the additional 32Deck account.
Q – How can I make sure that my registration was successful?
A - If you have correctly completed all the fields on the registration form, you will be logged in automatically to your 32Deck account, and various in payment options will be displayed. This means that your registration was successful. You will also receive a confirmation e-mail from us.
Q – I don't want to deposit money right after registration. Do I have to?
A – You don't need to make a deposit immediately. 32Deck automatically gives you new account $20 "Fun Money" to experience our great games. This play money do not have any value, nor can you transfer it or redeem it to real money.
You may make a deposit whenever you like by using the "In/Outpayments" option.
Security
Q - Are the games fair, random, and tested?
A - Yes, the games at 32Deck are fair, random, and tested. Each game at 32Deck undergoes extensive internal testing on a real gaming server before we release it to the public. Depending on the game, between 1 million and 10 million bets are run. If the frequency of winning combinations and general payouts are within expectations, the game is passed to a team of Quality Assurance engineers who play it at length to ensure that it is ready to launch. We also update the application after real clients (you) start to use it.
Q - Is 32Deck licensed?
A - Yes, 32Deck is licensed and regulated. Our main offices are located at United Kingdom while we have a gaming / lottery license from the Republic of Costa Rica.
Q - Is my account secure?
A - definitely. The system used at 32Deck is state-of-the-art, and is one of the safest online. The entire system sits behind one of the most advanced firewalls in the world, and we work with the best security advisors worldwide to constantly upgrade the systems, protecting your data and ours.
Q - Is it safe for me to send my personal and financial information to 32Deck through the Internet?
A - Yes. 32Deck uses 128-bit encryption to ensure a high level of privacy and confidentiality, and to avoid interception or alteration of your information during transmission.
Q - What are my privacy rights at 32Deck?
A - At 32Deck, We take our security very seriously. Our players, our systems and our reputation depend on it. we respect your privacy and we are committed to keeping your personal information strictly between you and us. We aim to provide you with a high level of security and privacy, and to not disclose your information to outside parties, except to the extent necessary to complete the transactions you request, and to operate the business properly. For more information on our commitment to you, your privacy, data security, and the integrity of our business, please see our
Privacy Policy
Personal Account and Login
Q - How do I access my 32Deck account?
A – Once you have opened a 32Deck account, you can access it by entering your email address (this is you ID) and password in the login area (in the upper section on our website) and clicking the :Login” button or hit the enter key on your keyboard.
Q – What to do if I forget my user ID?
A - Simply send a message to our
customer support team specifying your first and surname, your residential address, your date of birth, and the email address you provided when registering with 32Deck. A member of our staff will contact you shortly.
Q – What to do if I forget my password?
A – If you have lost your password pleas click on
"Forgot your password?" near the login section, at the top hand of the page and follow the instructions. You will be sent a new password via email shortly.
Q - How do I report my 32Deck account lost or stolen?
A - If your 32Deck account name or password is lost or stolen, it is very impartant that you contact our
customer support team immediately to change your password.
Your are responsible for all activity in your 32Deck account, so if you think that your account is being misused, be sure to contact us immediately.
Q - What features does my 32Deck account have?
A - Your 32Deck personal account is a control panel that lets you make the most of our services. For example, you need to be logged in before you can make deposits or withdrawals, place bets, etc. Under “My account” you can view the bets you have placed and a list of all your account movements. Under “My profile”, you have the possibility of specifying personal settings for your personal account. You can also refer friends to our site as part of our friendship bonus programme. You may view you open and closed tickets and your lucky winning cards.
Q - Can I change my password?
A - You can login and change your password at any time under “My account”/”My profile”/”Change password”. That is advisable if you suspect that somebody has found out your 32Deck login info. If you have forgotten your password, click on “Forgot your password?” Please always make sure you keep your login info secret. 32Deck is not liable for any misuse of your accounts! We advise you to choose a password that is hard to guess (e.g. an arbitrary combination of letters and digits) and to change your password periodically.
Q - Can I change my user ID (My e-mail address)?
A - Unfortunately, this is not possible. Once you have successfully registered, you need to continue with that account and keep the corresponding user ID. On rare exceptions you may address our customer support team and asm to change youe user ID.
Deposit, Withdraw & Transfer
Q - How do I withdraw my winnings?
A - You can withdraw your money from your personal account at any time.
Withdrawals can be made by clicking on the withdrawal button on your personal account. Here you can view all the withdrawal options open to you. Click on the method of your choice, enter the amount you wish to withdraw in the box and click on confirm. It is automatically recorded and will be processed accordingly.
Q – What methods of Deposit / Cash out do you offer?
A - Please refer to our
Cashier section. It contains all the necessary information on the types of payment and the basic terms and conditions (minimum deposit, fees, etc.)
Q – How do I make deposit to my account?
A - As soon as you have registered your account at 32Deck, the deposit page appears. Take your time to view the options and methods open to you.If you are already registered, there are a number of ways to open the cashier: • Click on the Cashier link in the personal account page
• Open the Cashier section where the cashier is available from the sub navigation menu
• Click on the cashier button in the homepage
from here you can instantly credit your account. Should you have any questions or concerns, please don’t hesitate to get in touch with 32Deck Support - we will guide you through the process.
Q – How can I view my financial transactions?
A – You can view you account movements ant any time at your 32Deck personal account under Account Movement tab. This will give you a complete detailed history of all deposits and withdrawals.
Q - I made a deposit but the amount was not credited to my 32Deck account.
A - Please check online to find out how much processing time is required for your selected inpayment method. If that duration has already elapsed, please send your user ID (e-mail), the selected payment option and any error messages that were displayed when you tried to make the deposit to our
customer support team.
Q - Why can’t I pay by credit card (anymore)?
A - Please follow the instructions in the message displayed when you try to make a payment. If you have not yet made a successful payment using your credit card, and receive the message that your credit card payment was rejected because of our internal security settings, please use an alternative means of payment.
Q - Why do I need to send a copy of my ID to withdraw my winnings the first time?
A - For your own safety, and to comply with the obligations of our license, we require an official photo ID for your first payout, which you may upload or send us by fax. The purpose of checking your ID is to ensure that you are of full legal age and to make sure you really are the person applying for the payout and not an unauthorized third party. Make sure that the copy/scan of your ID is not too dark to read and please limit the size of your documents to 5 MB. Please also note down your user ID on the copy of your ID.
Q - What is a CVC2 code?
A - The three-digit CVC2 code is located on the back of your credit card on the signature field. If you can’t find any code there, please check with the bank that issued your credit card.
Q - Why can’t I withdraw my entire credit balance?
A - Make sure that your current credit balance qualifies for the minimum outpayment specified in your account. Otherwise, you cannot request outpayment online. In addition, all specified amounts must be whole numbers with no decimal points or commas. If you are participating in a bonus promotion with your 32Deck account, you may not request outpayment until all the requirements for participation have been satisfied.
Q - I have requested a withdrawal, but the amount has not been transferred yet.
A - In general, 32Deck will transfer all requested outpayments to your financial services provider within 7 working days. The time required for the transfer depends on your selected payment method and cannot be influenced by 32Deck . If the corresponding period has elapsed, but you still have not received your payout , please contact our customer support team, specifying your user ID.
Q - Why was my request for withdrawal cancelled?
A - There may be several reasons for cancellation:
- Only payment means and bank accounts in the 32Deck account holder’s name may be used for outpayments.
- The payout of marketing bonuses and free promotions are subject to the terms and conditions of the promotion.
- In the case of credit card payments, 32Deck reserves the right to demand a copy of the credit card for examination in certain cases.
- Outpayments cannot be performed until the official photo ID has been received.
Q - I have requested a withdrawal, but now I want to return the money to my 32Deck account.
A - In exceptional cases it may still be possible to cancel the transaction, depending on how far along the outpayment process is. In that regard, please send an e-mail message to our customer support team indicating your user ID and the reason for cancelling your withdrawal.
Q - Why was my request for withdrawal cancelled and another method of withdrawal applied?
A - As an internal security precaution, outpayments are subject to modification by our Financial Service Department.
Bonuses & Promotions
Q – What promotions/bonuses are available at 32Deck?
A - 32Deck regularly offers bonuses, competitions and promotions. If you are already a customer of 32Deck and a subscriber to our newsletters, be sure to read our messages. You can subscribe (or unsubscribe) to our newsletter in your account under My Profile. You can always check our
Promotion page to see what's new
Important: To ensure everything goes smoothly when you participate, always read the Terms & Conditions described in the bonus/promotions sections. As a registered customer, you are entitled to take part in our "Reffer A Friend" bonus at any time.
Q – How do I qualify for the first deposit bonus?
A – Make a deposit; you will receive the bonus automatically when you will stand on 32Deck Term & Condition. Please see the Bonus Terms & Conditions for more information.